Advisory Services

Advice and Support for Hospitality & Gaming Venues

Over 25 Years' Experience

We’ve spent many years perfecting our craft with hospitality clients of all shapes and sizes. Together, our team brings qualification, skill and experience to each project to help you achieve your goals.

Part of the Team

Coming from a hospitality background, we’re not afraid of rolling up our sleeves and getting things done. We pride ourselves on being available for our clients whenever they need us.

Honest & Independent Advice

The advice and support we provide is both practical and fiercely independent to ensure we find the best solution available. Whatever stage you’re at, we can assist in finding the path forward.

Strategic Planning & Analysis

Strategic and operational planning plays a vital role in any successful hospitality venue. Without direction, you will miss opportunities and waste valuable time.

We offer a range of consultant services for planning, research and financial analysis that is completely customised for your venue so you can rest assured that your plan isn’t just a copy of someone elses.

  • Strategic Planning
  • Corporate Governance
  • Operations Planning & Reviews
  • Feasibility Studies
  • Financial Analysis & Reviews
  • Master Planning

Gaming Industry Services

The Australian gaming industry has transformed over the years and now requires a more sophisticated & holistic approach. There are many facets to the gaming sector and our gaming advisory services cover each and every component.

We’ve worked with a large number of gaming venues across Australia to enhance and support our client’s gaming offering and increase trade performance. Our active involvement in the gaming industry ensures that we are able to bring a fresh and informed approach to your gaming operation.

  • Strategic Gaming Plans
  • Gaming Performance Analysis
  • Gaming Layout & Design
  • Loyalty Programs
  • Gaming Marketing Services
  • Gaming Host & Management Training

Liquor Licensing Application & Support

We support a large portfolio of licensed venues in their liquor licensing matters - from new liquor licence applications, liquor licence extensions, transfers and more.

We complete a large number of liquor licensing projects for licensed venues each year. Our specialist licensing expertise extends to new liquor licence applications to the most complex of liquor licence projects. Our liquor licence support includes:

  • New liquor licence applications
  • Liquor licence trading hour extensions
  • Special events liquor licensing
  • Liquor licence transfers
  • OLGR & Government liaison
  • General liquor licence advice

Gaming Licensing Services

We are an industry authority on gambling licensing in Australia. We consult on a large range of projects for gaming venues including client liaison with Government bodies and gaming regulators for positive community outcomes.

Our regular gaming venue clientele consists of Community Clubs, Hotels (pubs) and Casinos on a number of gaming licensing projects such as:

  • Gaming machine licensing applications
  • Inreased gaming entitlements applications
  • Gaming lounge trading hours extension application
  • Gaming licence transfer
  • Building and renovation gaming license applications
  • OLGR & Government liaison
  • Community Impact Statements / Assessments
  • General gaming licence advice

Hospitality Marketing Support

The competition for the leisure dollar is high. Hospitality venues are now looking for more effective ways to market their business, however they often lack the time, skills or budget. That's where we come in.

Traditionally in hospitality, the person who put up the posters and ordered the printing was the ‘marketing manager’. Now more than ever hospitality venues are reaping the benefits of outsourcing some (or all) of their marketing tasks.

  • Hospitality venue marketing audits
  • Marketing department and budget reviews (AEMP)
  • Marketing retainers
  • Graphic design retainers
  • Strategic marketing plan development (quarterly, 6 or 12 month)
  • Annual promotion plans
  • Digital marketing strategy – website, emails, socials, design, content
  • Content planning & development
  • Social media management & reporting
  • Communications plans
  • Copywriting
  • Award or funding submissions

Hospitality Training & HR Support

The old adage 'what if we train them and they leave vs what if we don't and they stay' rings most true for hospitality staff. We assist hospitality venues to achieve a high performing team through a range of HR and training strategies.

We are passionate trainers and relish in the opportunity to enhance your teams skills and knowledge. We know from experience that without the right team at the helm, even the best plans can fail which is why we offer a range of dedicated team development services for our hospitality clients:

  • Mentoring and training programs
  • Customer service training
  • Gaming host development programs
  • Team development – gaming, marketing, finance, customer service etc.
  • Management reviews
  • 360 degree reviews
  • KPI and bonus program development
  • Management performance reporting

Hospitality Systems & IT

Take full advantage of the systems and software that you use in your venue. We offer a range of technology support services for hospitality venues including advice on patron reporting systems, networks, POS systems, kiosks, integrations, custom builds and more!

We offer a unique and unbiased service for the technology and digital strategy in place at your venue. We conduct the following services for our clients:

  • Digital roadmapping
  • Advice on venue hardware and software applications
  • Patron management systems for gaming venues
  • CRM software for hospitality
  • IT risk analysis report
  • Hospitality system integration
  • Website integration plugins (eg. functions, events, online ticketing)
  • Mobile application development
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