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HR & Training

Hospitality Staff Training & Development Programs

HR & Hospitality Staff Training for Licensed Venues

We assist licensed venues such as Club, Pubs and Casinos all over Australia to get the most out of their team members through training, development and HR programs.

Mentoring & Training

Share in over 20 years’ industry experience through training to improve business practices, staff management and individual skills in the industry.

Customer Service Training for Hospitality

Customer service has evolved over time, simply providing good customer service is no longer acceptabl. Lead your team through service psychology and creating the WOW factor for your venue.

Management & Team Development

Create a high performing team and learn to leverage their individual skills and expectations to grow your business.

Bespoke Training & Upskilling

Target problem areas with our hands-on approach to tailored training programs and dedicated upskilling sessions and watch your team bring these skills to life.

360 Degree Reviews

Unearth self-awareness, strengths and weaknesses of your team and gain valuable insights into their professional development and motivations for greater performance.

Game On - Gaming & Marketing Training

Our famous management development program for gaming and marketing professionals. We only run them a few times per year, so be sure you don’t miss out!

Hospitality Staff Development

HR & Training Services for gaming and hospitality staff

We regularly conduct hospitality staff training and development programs for clubs, pubs and casinos. Our HR and staff development programs are designed to elevate your team’s knowledge and reach their full potential.

Our portfolio of work includes one-on-one mentoring and training programs for up and coming managers, customer service training, gaming host development and team development in all areas of the business including gaming, reception, food and beverage departments.

We also provide HR services for clubs and pubs including management reviews, 360 degree reviews, develop KPI and bonus structures and performance reporting mechanisms.

If you are looking for HR advice or hospitality training for your hospitality veue, we would love to have a chat about how we can help your team reach their potential!

Hospitality HR Consultant & Training Services

  • Mentoring and training programs
  • Customer service training
  • Gaming host development programs
  • Team development – gaming, marketing, finance, customer service etc.
  • Management reviews
  • 360 degree reviews
  • KPI and bonus program development
  • Management performance reporting

Get in touch with us

Arana Leagues Club Logo
The Ville Resort Casino
Currumbin RSL
Broncos Leagues Club Logo
Frenchville Sports Club
Capalaba Sports Club
RSL Club Southport
Gallopers Sports Club
Souths Sports Club