The Queensland Gambling Survey 2023 reveals a stark reality: while overall gambling participation may be declining, the prevalence of at-risk gambling groups remains a persistent issue. The survey found that 0.64% of Queensland adults are classified as problem gamblers, a significant number who experience serious negative consequences from their gambling. This data emphasises the importance of proactive measures that prioritise prevention and early intervention, rather than simply relying on self-exclusion programs.

For pubs, clubs, and casinos, it’s not just a matter of social responsibility; it’s a critical business strategy to ensure long-term success. By adopting best practice measures and implementing comprehensive harm minimisation strategies, venues can contribute to a safer and more responsible gambling environment while protecting their reputation and financial stability.

Why Addressing At-Risk Gambling Matters to Your Business:

• Reputational Risk: Incidents related to at-risk gambling can damage your venue’s image and negatively impact customer perception.
• Legal & Regulatory Compliance: Meeting harm minimisation requirements, including self-exclusion obligations, is essential to avoid fines and potential license suspension.
• Financial Impact: At-risk gambling can lead to financial losses through declining patronage, legal challenges, and increased operational costs.
• Employee Wellbeing: Staff can be directly affected by situations related to at-risk gambling and require training and support.

Proactive Measures for a Sustainable Future:

Implementing a robust harm minimisation strategy is no longer optional; it’s essential for long-term success. Here’s how your venue can take proactive steps:

1. Conduct a Comprehensive Risk Audit:
   • Identify potential areas within your venue where patrons might be at risk of experiencing gambling-related harm.
   • Analyse customer demographics and gambling patterns to identify potential at-risk groups.
   • Assess existing policies and procedures for effectiveness, including the implementation and effectiveness of proactive processes.
2. Implement Evidence-Based Policies:
   • Clearly communicate and enforce self-exclusion options: Ensure a streamlined and user-friendly process for customers to initiate and manage self-exclusions.
   • Promote self-exclusion programs actively: Use signage, promotional materials, and staff training to raise awareness of self-exclusion as a responsible choice.
   • Introduce self-exclusion prompts: Consider using digital tools or interactive kiosks to encourage customers to reflect on their gambling habits and explore self-exclusion if needed.
   • Strictly enforce self-exclusion rules: Implement robust systems to prevent excluded individuals from accessing gambling facilities.
   • Develop a comprehensive responsible gambling policy: This should include clear guidelines for staff on how to handle self-exclusion requests and identify potential at-risk gambling situations.
3. Develop Staff Training Programs:
   • Train staff to identify potential at-risk gambling: Equip staff to recognise signs of at-risk gambling behaviour and intervene appropriately, including offering information and guidance on assistance programs.
   • Provide specific training on self-exclusion procedures: Ensure staff understand the legal requirements and venue procedures for handling self-exclusion requests.
   • Train staff to interact with self-excluded customers: Ensure staff are prepared to handle situations where self-excluded individuals attempt to access the venue.
4. Partner with Support Organisations:
   • Collaborate with organisations like Gambling Help Online / Relationships Australia: Utilise their resources to enhance your harm minimisation program and offer comprehensive support to customers.
   • Promote awareness of problem gambling resources: Provide information about support services, helplines, and counselling options to customers.
   • Partner with local harm minimisation initiatives: Participate in community-based initiatives aimed at promoting responsible gambling and reducing gambling harm.

Our Expertise: Your Solution:

At DNS Specialist Services, we specialise in assisting businesses in the harm minimisation space. We can help you:

• Conduct thorough risk audits to identify vulnerabilities and tailor solutions, including a dedicated assessment of your harm minimisation processes.
• Develop comprehensive harm minimisation strategies that align with best practices, legal requirements, and regulatory standards, with a particular focus on harm minimisation policies and procedures.
• Implement effective training programs for staff to manage situations related to at-risk gambling, including robust training on harm minimisation.
• Provide ongoing support and guidance to ensure your venue is operating responsibly and sustainably, including regular reviews of your harm minimisation policies and procedures to ensure they are effective and compliant.

Don’t wait for a crisis. Contact us today and let us help you create a safer and more responsible gambling environment for your business.

Call:  0433 906 809 
Email:  danny@dnsspecialistservices.com.au